Payment & Shipment

1/ Payment must be made within 3 days of order.We accept Alipay here.

2/ We will ship to the default address in Alipay, if you don't inform us.

3/ To guarantee the shipping time and safety delivery, we are ONLY able to ship item to the countries listed below:

For deliveries to other countries, please contact us to confirm if we can delivery to your address!

4/ All the items will be dispatched within 2 business day by corresponding couriers. The arrival time depends on some factors and different areas:

----Via Air Mail: Generally 7-15 working days worldwide.
----Via Express: Generally 5-8 working days to UK, USA and AU.
----Other countries or remote areas may take longer.

Once you purchase, please DON’T leave negative or neutral feedback if you haven’t received item in 30 days, because we need time to process and ship your order during this period!

5/ Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
6/ We are not responsible for any accidents, delays or other issues that are the responsibility of the shipping service.  

7/ In order to ensure you receive you order tax free upon import, we will declare it as a 'GIFT' with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. Any import charges or fees are the buyer's responsibility.

Guarantee:

1/ We provide  1  year warranty. If the item is defective, please notify us within 3 days of delivery.

2/ All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. 

3/ The buyer is responsible for all shipping costs incurred.

Feedback

** We depond on our customer satisfaction to succeed. Therefore,please do leave us positive feedback if you are satisfy with our item and service!

** Please contact us before leaving any negative or neutral feedback. Our aim is to provide Top Level Customer Service, we will work with you to solve any problems.

Thank you for contacting TOMTOP. We will respond to your inquiry within 24hrs during business hours 9.00am to 6.00pm (Beijing Time) Monday to Saturday. If no response within 24 Hours, please check the spam in your mail box.